Privacy Policy

We, Marketdive (hereinafter referred to as “Company”), recognize the importance of protecting your personal information. The Company recognizes the importance of protecting the personal information of our customers and complies with the Act on the Protection of Personal Information in Japan (hereinafter referred to as “Personal Information Protection Act”). The Company will strive to handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as the “Privacy Policy”). The Privacy Policy is made in Japanese and translated into English. The Japanese text is the original and the English text is for reference purposes. If there is any conflict or inconsistency between these two texts, the Japanese text shall prevail.

1. Definition of Personal Information

In this Privacy Policy, personal information means personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, i.e., information about a living individual that can be used to identify the specific individual by name, date of birth, or other description contained in the information (including information that can easily be cross-checked with other information and thereby identify the specific individual), or information that contains personal identification codes.

2. Purpose of use of personal information

We will use your personal information for the following purposes:
(1) To provide our services
(2) To provide you with information about our services and to respond to your inquiries
(3) To inform you of our products, services, etc.
(4) To respond to any violation of our Terms of Service, policies, etc. (hereinafter referred to as “Terms and Conditions”) regarding our services
(5) To notify you of changes to our Terms and Conditions
(6) To help us improve our services, develop new services, etc.
(7) To create statistical data related to our services, processed into a format that does not allow individual identification
(8) For other purposes incidental to the above purposes of use

3. Change of purpose of use of personal information

We may change the purpose of use of personal information to the extent that it is reasonably deemed to be relevant, and we will notify you or publicly announce any changes.

4. Restrictions on the use of personal information

We will not handle personal information beyond the scope necessary to achieve the purpose of use without the consent of the customer, except as permitted by the Personal Information Protection Act or other laws and regulations in Japan. However, this does not apply in the following cases:
(1) When required by law
(2) When it is necessary for the protection of human life, human health, or property, and it is difficult to obtain the customer’s consent.
(3) When it is especially necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the customer’s consent.
(4) When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or a local government to execute affairs prescribed by law, and obtaining customer consent may impede the execution of such affairs.

5. Proper acquisition of personal information

We will acquire personal information in an appropriate manner and will not acquire it through deception or other wrongful means.

6. Secure management of personal information

We supervise our employees as necessary and appropriate to ensure that personal information is managed safely against risks such as loss, destruction, falsification, and leakage of personal information. In addition, when we outsource all or part of the handling of personal information, we will provide necessary and appropriate supervision to ensure that the outsourced company manages the personal information safely.

7. Provision to third party provision

We will not provide personal information to third parties without prior consent of the customer, except in cases where disclosure is permitted under the Personal Information Protection Act or other laws and regulations. However, the following cases do not fall under the provision of personal information to third parties as stipulated above.
(1) When we provide personal information in conjunction with the outsourcing of all or part of the handling of personal information within the scope necessary for the achievement of the purpose of use
(2) When personal information is provided as a result of the succession of business due to merger or other reasons
(3) Cases in which personal information is jointly used in accordance with the provisions of the Personal Information Protection Act

8. Disclosure of personal information

When a customer requests disclosure of personal information in accordance with the provisions of the Personal Information Protection Act, we will confirm that the request is made by the customer himself/herself and disclose the information to the customer without delay (if the relevant personal information does not exist, we will notify the customer to that effect). However, this does not apply to cases in which we are not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations.

9. Correction of personal information, etc.

When we receive a request from a customer for correction, addition or deletion of his/her personal information (hereinafter referred to as “correction, etc.”) based on the provisions of the Personal Information Protection Act due to the reason that the personal information is not true, we will conduct the necessary investigation without delay to the extent necessary to achieve the purpose of use after confirming the request from the customer. If we decide not to make a correction, etc., we will notify the customer to that effect. However, this shall not apply in cases where the Company is not obligated to make such corrections, etc. under the Personal Information Protection Act or other laws and regulations.

10. Suspension of use of personal information, etc.

If we are requested by a customer to stop using or delete (hereinafter referred to as “stop using, etc.”) his/her personal information in accordance with the provisions of the Personal Information Protection Act on the grounds that the personal information is handled beyond the scope of the purpose of use publicly announced in advance or that the information was obtained through deception or other wrongful means, if it is found that there is a reason for such request, we will suspend use of the personal information without delay upon confirmation that the request is made by the customer himself/herself, and notify the customer to that effect. However, this shall not apply in cases where the Company is not obligated to suspend the use of personal information under the Personal Information Protection Act or other laws and regulations.

11. Use of Cookies and other technologies

Our services may use cookies and similar technologies. These technologies help us understand how our services are being used and help us improve our services. Users who wish to disable cookies may do so by changing the settings on their web browsers. However, if you disable cookies, you may not be able to use some of the features of our services.

12. Contact Us

For requests for disclosure, opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact us using our inquiry form.

13. Continuous improvement

We will review the operational status of the handling of personal information from time to time and strive for continuous improvement, and may change this Privacy Policy as necessary.